Level 2 – Basic Plus

This is a support package suitable for businesses who simply want a number to call to fix their IT issues and deal with support requests.  This is a “pay as you go” support package but to insure remote and onsite support response times, there is a monthly retainer fee.

We can troubleshoot problems with desktops, laptops, operating systems, office applications, hardware and peripherals, solve Internet and network problems. In fact if you have any kind of problem with your computer, the chances are that we can fix it quickly and efficiently. There is no monthly or anual payments with this package. You just simply pay us when you need us to help.

Need Support now? Call us on 01902 711777
or

Request Remote Support

ALL OF OUR IT ENGINEERS ARE FULLY TRAINED, VERY KNOWLEDGEABLE AND WILL ALWAYS HAVE YOUR COMPANY’S BEST INTERESTS AT HEART. WE PRIDE OURSELVES ON PROVIDING A PROFESSIONAL, HONEST AND FAST SERVICE TO ALL OF OUR CUSTOMERS.

Basic Plus

Is used by:
  • Businesses of all sizes who occasionally need help solving a certain problem
  • In-house IT departments who need assistance on a task
  • Companies based overseas with local offices or warehouses
  • Other IT companies
  • Businesses based from a office at home
  • Software companies

Remote Support

With our Basic Support package we offer remote support. This means that we remotely connect to your PC or Laptop and help you out with a problem. We will set up the support software on your PCs and Laptops, so that we are ready to connect and help remotely.

We target to deal with all Remote Support requests with 4 working hours.

Onsite Support

With our Basic Support package we offer onsite support. This means that we will physically come to your business premises and solve the issues you are having. A fully trained IT engineer will be onsite and working to get you back up and running.

We target to be onsite on the next business day to help with support issues.

Remote support charges

Client Type Price Per Hour  Targetted Response Time
Business £50.00 4 Working Hours
Home User £50.00 4 Working Hours

OnSite charges

Client type Price Per Hour Targetted Response Time
Business £90.00 Next Working Day
Home User £90.00 Next Working Day

All prices shown are excluding VAT