Level 1 – Basic

This is a support package suitable for businesses who simply want a number to call to fix their IT issues and deal with support requests.  This is a “pay as you go” support package.

We can troubleshoot problems with desktops, laptops, operating systems, office applications, hardware and peripherals, solve Internet and network problems. In fact if you have any kind of problem with your computer, the chances are that we can fix it quickly and efficiently. There is no monthly or anual payments with this package. You just simply pay us when you need us to help.

Need Support now? Call us on 01902 711777
or

Request Remote Support

ALL OF OUR IT ENGINEERS ARE FULLY TRAINED, VERY KNOWLEDGEABLE AND WILL ALWAYS HAVE YOUR COMPANY’S BEST INTERESTS AT HEART. WE PRIDE OURSELVES ON PROVIDING A PROFESSIONAL, HONEST AND FAST SERVICE TO ALL OF OUR CUSTOMERS.

Basic Support

Is used by:
  • Businesses of all sizes who occasionally need help solving a certain problem
  • In-house IT departments who need assistance on a task
  • Companies based overseas with local offices or warehouses
  • Other IT companies
  • Businesses based from a office at home
  • Software companies

Remote Support

With our Basic Support package we offer remote support. This means that we remotely connect to your PC or Laptop and help you out with a problem. This will need to be set up when we need to connect to you,  we will walk you through the setup process.

There is no set response time for Basic Support requests but we aim to respond as soon as we can.

Onsite Support

With our Basic Support package we offer onsite support. This means that we will physically come to your business premises and solve the issues you are having. A fully trained IT engineer will be onsite and working to get you back up and running.

There is no set response time for Basic Support requests but we aim to be onsite as soon as we can.

Remote support charges

Client Type Price Per Hour  Targetted Response Time
Business £50.00 None
Home £50.00 None

On Site charges

Client type Price Per Hour Targetted Response Time
Business £90.00  None
 Home £90.00  None

All prices shown are excluding VAT