IT Support

Intro to Our IT Support

IT Cover

We offer different kinds of simple, fixed IT support packages. Our packages vary the level of support and amount of cover.

Typically, we cover both parts and labour for computers, servers, laptops as well as support for the users.

Computers for Business

With the rapid advancements in computer technologies over the last 15 years, IT can seem very complicated and difficult to understand.
Every business relies on their computers to work correctly.
With this in mind it is vital that you have an IT professional looking after your IT infrastructure and business network to ensure your business can operate.

Rapid Response

We have set remote and onsite support response times to our customers. This means that when you report a problem, we will respond to your request within a set amount of time.

We keep a good ratio of technicians to clients and only take on local clients which allows us to maintain these response times.

Flexible Support

We support many different types of business industry, including the following:

Accountants, Finance, Bank, Garage, College, School, University, Sales, Office, Restaurant, Storage, Engineering, Manufacturing, Fabrication, Solicitors, Insurance, Telecoms

Although we support almost all business industries within reason, and with a respectable well known base of current clients, we’re sure to be able to help.

Included in our Enhanced and Premium support packages.

Learn more about our IT Support

Dedicated Managers

We provide a dedicated IT Technician & Account Manager for all of our support customers, which means that you can speak to the same person every time you get in touch with us.

  • Your dedicated IT technician will know your network inside & out.
  • Your dedicated account manager will attend to your every need.

We all know that there is nothing more stressful than been passed around various people in call centres when all you want to do is get your problems sorted out! Every customer that signs up with us is given both a dedicated IT technician and a dedicated account manager.

Your dedicated IT technician will manage your support calls & installations. This is great because you can speak with the same person every time. You will be given your technicians landline telephone number, mobile telephone number and E-mail address. Your technician will know your network inside and out so you won’t have to waste time trying to explain things about your network to somebody who doesn’t know you!

Your dedicated account manager will be responsible for keeping you happy with the level of service you are receiving. Your account manager will project manage your orders from consultation, to completed installation so you can rest assured that we will do what we say we will do. Every support customer also benefits from a free IT consultation every 6 months from their dedicated account manager to see how things are going.

On Site Engineer

  • A fully trained IT engineer will be with you within the targeted response time.
  • Unlimited engineer call outs to resolve faults are included in your Premium Support package.

If you take out an Premium IT Support package from us you can take advantage of unlimited IT engineer call outs, at no extra cost to your business!

All of our IT engineers and IT consultants are fully trained, very knowledgeable and will always have your company’s best interests at heart. We pride ourselves on providing a professional, honest and fast service to all of our customers.

Hardware Support

  • Avoid unexpected repair costs
  • Get back up and running quickly in the event of a problem
  • Loan units provided to get you working again if we can’t fix your problem straight away
  • Save time trying to find somebody with the skills to fix your problem

Almost every business, of every shape and size uses IT hardware. From a simple 1 user workstation to a complex server infrastructure the health of your IT hardware is vital to your business.

We can offer a support package to cover all of your IT Hardware. With IT Hardware support you will benefit from the following:-

  • No unexpected costs – All parts and labour including in your monthly fee!
  • Fast response times – Depending on your level of support we will aim to be on-site within the targeted response time!
  • Avoid downtime – If for some reason we can’t repair your hardware on-site we will provide you with loan equipment to get you back up and running, at no extra cost!
  • Save time – One point of contact for all of your hardware problems, don’t waste time going through the yellow pages trying to find somebody with the skills to help you!

What types of hardware can be covered on a support package?

  • Servers
  • PC’s & Workstations
  • Laptops
  • Monitors
  • Docking stations
  • Network switches
  • Wireless access points
  • Firewalls
  • And more!

Sector: Engineering, Manufacturing, Fabrication

We are experienced and skilled with IT systems relating to the Engineering, Manufacturing and Fabrication industries.

We are familiar with their business processes, from order entry tracking through drawing and production through to invoicing and delivery. We are also familiar with many databases and CRMs which these industries use, and have previously developed custom databases and CRMs for our clients.

For this industry we are familiar with the following software names and types:

  • Schueco, Schüco
  • AutoCAD
  • AutoDesk
  • Sage 50
  • Sage 200
  • IRIS
  • Microsoft Office, Access
  • Sketchup

Sector: Gym and Fitness

We are experienced and skilled with IT systems relating to the Fitness Industry.

We have been working with Fitness companies for many years now. We cam help with setting up a completely new network or upgrading existing systems. We can also work with you to design and develop websites.

For this industry we are familiar with the following software names and types:

  • WordPress
  • Office 365
  • Sage 50
  • Sage 200
  • IRIS
  • Microsoft Office, Access
  • Outlook

Sector: Home Care

We are experienced and skilled with IT systems relating to the Care Industry. We have been supporting Home Care Companies for many years now.

We are familiar with their business processes and can help provide IT support to the office team and insure everything is running as it should.

For this industry we are familiar with the following software names and types:

  • Microsoft Word
  • Xero
  • Sage 50
  • Sage 200
  • IRIS
  • Microsoft Office, Access

Sector: Education

We are experienced and skilled with IT systems relating to the Education sector.

We can provide day to day hardware, software and user support to all Academic and Non- Academic staff. We can assist the IT Manager in the installation, deployment and maintenance of IT equipment and software. We are familiar with and have a excellent level of knowledge of Windows Server 2012 R2. We can supply and install a full WiFi network for the whole school.

For this industry we are familiar with the following software names and types:

  • Office 365
  • Skype for Business
  • Microsoft Exchange 2003-2013
  • Windows Server 2003 – 2016 and Active Directory
  • Microsoft Sharepoint, Microsoft Azure
  • Microsoft Office, Access

Sector: Design and Printing

We are experienced and skilled with IT systems relating to the Design and Printing Industries.

We are familiar with their business processes, from the design process all the way through to the printing processes.

For this industry we are familiar with the following software names and types:

  • Adobe Illustrator
  • Adobe After Effects
  • Adobe Photoshop
  • Adobe PDF Reader
  • Microsoft Office, Access, Word, Outlook

Sector: Electrical Industries

We are experienced and skilled with IT systems relating to the Electrical industry.

For this industry we are familiar with the following software names and types:

  • Schueco, Schüco
  • AutoCAD
  • AutoDesk
  • Sage 50
  • Sage 200
  • IRIS
  • Microsoft Office, Access
  • Sketchup

Sector: Plumbing and Gas

We are experienced and skilled with IT systems relating to the Plumbing and Gas industries.

For this industry we are familiar with the following software names and types:

  • Schueco, Schüco
  • AutoCAD
  • AutoDesk
  • Sage 50
  • Sage 200
  • IRIS
  • Microsoft Office, Access
  • Sketchup

Sector: Security

We are experienced and skilled with IT systems relating to the Security industry.

We have been supporting Security firms for many years now. We have helped out with many issues and created custom software to help with the day to day running of the business.

For this industry we are familiar with the following software names and types:

  • Xero
  • Timegate
  • ACT
  • Sage 50
  • Sage 200
  • IRIS
  • Microsoft Office, Access
  • Microsoft Outlook

Sector: Finance

We are knowledgeable and experienced in providing IT services and support to companies in the finance sector, from accounting and tax to investment and lending.

We have previously created software for our clients to use for investment and lending, as well as IT processes for tax and accounting, and similar.

We have experience with the general requirements (security and otherwise) of companies in the finance sector as well as their operating procedures.

We have experience with the following common finance software packages:

  • Sage 50
  • Sage 200
  • Sage Payroll
  • Sage HR
  • Sage Accounts – Accountant’s Edition
  • HRMC PAYE Rti
  • TPO (The Professional Office)
  • PTP Tax Platform (by Iris)
  • Other Iris software
  • Relevant Microsoft Office Packages when used for finance
  • Timegate
  • Quickbooks

Sector: Finance

We are experienced and skilled with IT systems relating to the Joinery and Construction industries.

We are familiar with their business processes, from project development through to drawing and production through to invoicing and delivery. We are used to working closely with construction companies on a day to day basis.

We have experience with the following common construction software packages:

  • Sage 50
  • Sage 200
  • Sage Payroll
  • Sage HR
  • AutoCAD
  • Microsoft Project
  • Relevant Microsoft Office Packages

Sector: Medical

We are experienced and skilled with IT systems relating to the Joinery and Construction industries.

We are familiar with their business processes, from project development through to drawing and production through to invoicing and delivery. We are used to working closely with construction companies on a day to day basis.

We have experience with the following common construction software packages:

  • Sage 50
  • Sage 200
  • Sage Payroll
  • Sage HR
  • AutoCAD
  • Microsoft Project
  • Relevant Microsoft Office Packages

Sector: Ironmongery

We are experienced and skilled with IT systems relating to the Ironmongery Industry.

We are familiar with their business processes, from project development through to drawing and production through to invoicing and delivery. We are used to working closely with Ironmongery companies on a day to day basis. We can provide day to day hardware, software and user support to all staff, whether they are in the office or in the workshop.

We have experience with the following common construction software packages:

  • Sage 50
  • Sage 200
  • Sage Payroll
  • Sage HR
  • AutoCAD
  • Microsoft Project
  • Relevant Microsoft Office Packages

Sector: Automotive

We are experienced and skilled with IT systems relating to the Automotive and sandblasting industries.

We are familiar with their business processes. We can provide day to day hardware, software and user support to all staff, whether they are in the office or in the workshop.

We have experience with the following common construction software packages:

  • Sage 50
  • Sage 200
  • Sage Payroll
  • Sage HR
  • AutoCAD
  • Microsoft Project
  • Relevant Microsoft Office Packages